Shipping & Returns
We do not have a standard return policy as most of our products are custom built. We do however strive to maintain a satisfied customer base and will work with each customer on an individual basis. If we made an error we will work to resolve it to your satisfaction.
Please take great care in supplying measurements and details prior to placing your order and if you are unsure of anything please email us.
Most of our components are hand built, cut, bent and welded. We strive to maintain acceptable tolerances in the construction process but due to the nature of the process and in particular, welding...there can sometimes be slight movement due to the heat of welding ant its affect on the steel tubing. No refunds, exchanges will be made due to any of these processes. We test fit components prior to leaving our shop so we know all components fit.
Any authorized returns may be subject to a 15% restocking fee.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please check packaging prior to receiving/signing for shipments as we are not responsible for any shipping damage that may have incurred during transit.
There are no refunds on custom built projects. We incur expense in both time and materials and can not be responsible for you changing your mind for whatever reasons. This includes chassis and monitor stands/mounts and pedals.
So for this reason please be sure you are ordering what you want as we do not want any confusion.